Last Updated: December 10, 2024

At Kutumb Ecommerce Private Limited (“Company”), protecting your privacy and security is our top priority. We value your trust and are committed to safeguarding your personal information. This Privacy Policy provides detailed insights into how we collect, use, process, and share your information.

By accessing or using our website, app, or platform, you agree to this Privacy Policy and our Terms of Use. We recommend revisiting this page regularly to stay updated on any changes.

Scope

This Privacy Policy applies to all websites, products, and services provided by Kutumb that reference it. However, it does not apply to our affiliates and partners with their own privacy policies. For such cases, we advise reviewing the relevant policy directly.

If you have any questions, you can reach us at privacy@kutumb.earth.

Information We Collect

We collect two main types of information:

1. Automatically Collected Information

This helps us analyze user behavior and improve our services:

• Device Information: Your web browser, operating system, hardware model, and unique identifiers.
• Usage Data: URLs of pages visited before and after interacting with our platform, IP address, and app usage details.
• Cookies: Small files that help us personalize your experience (detailed below).

2. Information You Provide Directly

When you interact with us, you may share:

• Personal Information: Name, email address, phone number, and shipping/billing addresses.
• Payment Details: Credit/debit card information or other payment data.
• Content Submissions: Responses to surveys, feedback, or uploaded files (e.g., images).

Permissions and Their Usage

To enhance your experience, we may request access to:

• Contacts: Enable social features like sharing orders or sending referrals.
• SMS: Auto-fill OTPs and validate your mobile number for transactions.
• Phone: Facilitate direct calls to customer support.
• Email: Share updates, deals, and offers tailored to your interests.
• Camera: Upload images for support (e.g., invoices or defective products).
• Wi-Fi Information: Optimize performance and map details for location-based services.
• Location: Ensure accurate delivery and provide personalized deals.

You can control or revoke these permissions in your device settings at any time.

How We Use Your Information

Your information is used to:

• Deliver, manage, and improve our services.
• Provide customer support and updates about your orders or account.
• Ensure fraud prevention, data security, and regulatory compliance.
• Share promotional offers and recommendations based on your preferences.
• Customize your shopping experience for greater convenience.

Sharing Your Information

We may share your information in the following scenarios:

1. Within Our Group: To affiliates, subsidiaries, or other entities under common ownership or control.
2. With Service Providers: Trusted contractors, advertisers, or third-party service providers under confidentiality agreements.
3. For Legal Obligations: Compliance with laws, regulations, or to respond to lawful requests by authorities.

Data Security

We employ robust safeguards, including encryption, firewalls, and secure storage, to protect your personal data. However, no internet-based transmission can be guaranteed to be 100% secure.

To help us protect your data, please:

• Safeguard your login credentials.
• Report suspicious activity immediately to privacy@kutumb.earth.

Cookies Policy

We use cookies to:

• Analyze usage and improve platform performance.
• Personalize your browsing experience.
• Provide targeted content and advertisements.

You can adjust your cookie settings in your browser. Note that disabling cookies may affect some platform features.

Your Choices

We respect your preferences and allow you to:

• Opt out of sharing non-essential information.
• Unsubscribe from promotional communications.
• Decline specific app permissions.

Policy Updates

Kutumb reserves the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting. Please check this page periodically to stay informed.

Grievance Redressal

For corrections, updates, or complaints regarding our privacy practices, please contact:

Grievance Redressal Officer
Email: grievance.officer@kutumb.earth
Address: [To be updated]

Contact Us

For questions, feedback, or suggestions about this Privacy Policy:
Email: privacy@kutumb.earth